In this informative and entertaining session you will learn about TopDesk, our new Self Service Hub for streamlined access to IT, Media Services and Distance Education services and support (Facilities, PR and more coming soon) Also updated information about PortalGuard, our Single Sign On, Self Service Password Reset and Multi-Factor Authentication tool, a real triple threat! Any way you slice it you’re bound to find and amusing explanation of some of the driest most boring technobabble anywhere.